Return Policy

Returns & Cancellations

How to Cancel Your Order

If you need to cancel an order that has not yet been delivered, please call us at 020 7073 7653 or email info@amazinggadgetsoutlet.co.uk. Indicate whether you would prefer a refund or an exchange. To assist with tracking your order, please have your order number available. Once we receive your request, we will confirm the processing of your cancellation.

Returning an Unwanted Product

There are two ways to return an unwanted product. Always ensure your order number is quoted in all communications.

• Direct Return: Whether you bought it online or over the phone, all of our products can be returned directly to the address listed on the invoice details that came with the packaging. Please call 020 7073 7653 or email info@amazinggadgetsoutlet.co.uk for a return reference number and return delivery details.

• Returns and Refunds: If you are not satisfied with a product that you have purchased from us, you may return it to us for a refund within 4 days of purchase, subject to the terms of our Return Policy. We reserve the right to refuse returns or refunds for products that have been used, damaged, or are not in their original packaging.

• Return via Collection: For unwanted, faulty, damaged, or incorrect products, please check our return policy. An unwanted product can be returned for a full refund within 14 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases in-store or online.

In accordance with your rights related to distance selling, any purchase of goods online or over the phone can be returned as long as you inform us within 14 calendar days from the day after delivery. Once you have informed us of your intention to return an item and received a reference number, you should return the item to us within 14 days from the day you requested the return.

To obtain a full refund, you must not start using the product, install it, or amend any settings. The goods must be returned in ‘as new’ condition and in their original undamaged packaging. If the item has been opened, unpacked, has items missing, or shows any damage to the item or packaging, we may charge a restocking fee. This fee will vary depending on the condition of the packaging and/or item.

Returning, Exchanging, or Arranging a Repair

If you need to return a faulty product, ensure your order number is quoted in all cases.

• Online: Within 14 days of purchase or delivery, you may return a faulty product for an exchange or refund directly to the address listed in the invoice. Please call 020 7073 7653 or email info@amazinggadgetsoutlet.co.uk for a return reference number and return delivery details.

• Collection Arrangement: Please call 020 7073 7653 or email info@amazinggadgetsoutlet.co.uk to arrange collection of your item. A charge may be applied.

Anytime after 14 days and within the product’s guarantee period, you can contact us for information on how to have your item repaired. This is usually undertaken directly via the manufacturer service center, but we will confirm and assist you in arranging the service call. In all cases, both we and the manufacturer reserve the right to inspect the product and verify the fault is not due to incorrect installation or use.

Returning a Damaged Item

Please contact us at 020 7073 7653 or email info@amazinggadgetsoutlet.co.uk to arrange for the collection and repair of your damaged item. All items returned will be refunded within seven working days of receipt and verification of fault/damage at our discretion.

If you unpack your product and find it damaged or incorrect, please contact us as soon as possible so that we can arrange a return or exchange product for you. All damages must be notified within 48 hours of delivery. We recommend you unpack your item at the point of delivery or within 24 hours of receiving the item. Please note any damage to the packaging on the delivery note. Signing as unchecked does not negate the need to check the item for damage within 48 hours of receipt. We cannot offer returns for any damaged items after 48 hours of delivery. You must ensure the item is checked for damage.

Please note that a damaged item is not classified as a faulty item. Damage can be seen by inspecting the item visually. Faults, by nature, are normally electronic or mechanical and therefore cannot be seen visually. Therefore, we request you check all items visually for damage within 48 hours of delivery.

Faults Are Not Considered in the Following Instances:

• Accidental damage by you
• Damage while in your care
• Neglect (e.g., lack of maintenance)
• Misuse
• Incorrect installation

Proof of purchase must accompany all returns. Please ensure you quote your order number on all returns.

The return terms and distance selling rights are applicable to the general public only. For trade and B2B customers, please contact us about returns and potential restocking fees.

Return Terms & Conditions

We reserve the right to make a deduction from the reimbursement for any loss in value of goods supplied as a result of unnecessary handling by you. We strongly recommend that goods should be returned by a recorded method of delivery as proof of return may be required. They should also be insured in case the goods are damaged during return transit. You are responsible for the security and safety of the goods until they are received and accepted back into our warehouse. If you do not use insurance and the goods are damaged or go missing, you are fully liable for the cost of the goods. Please do not install any damaged or unwanted appliance(s). This could be viewed as acceptance of goods and any return may be rejected. We reserve the right to request photographic evidence of the appliance(s) and/or packaging prior to collection. Upon receipt of the returned appliance(s), these will be inspected to ensure they are in perfect condition (in the original packaging) and meet our satisfaction and include all relevant accessories, manuals, and components. We reserve the right to claim for any damage or loss to the appliance(s) that may have occurred while the goods have been in your possession. This does not affect your statutory rights. If the packaging has been removed or tampered with by you, we can no longer be held responsible for transporting the items safely, and you must arrange the return of the appliance(s) to our warehouse. If you return the goods to us yourself, you are required to take reasonable care of the product to ensure that the goods are not damaged in transit. If you do not exercise reasonable care and the goods are damaged or used, we may reject the appliance(s) or make a reduction in the refund due. We are able to arrange the return of your goods provided they have not been removed from their original packaging, installed, or used. A reasonable collection fee for the cost of returning the goods will apply. The fee will vary based on the size of the appliance and your location.